Dispatch Scheduler

Are you a detail-oriented, multitasker who thrives in a fast-paced environment? This is a pivotal role in ensuring our operations run smoothly, as you'll be the first point of contact for customers and technicians alike. Key Responsibilities: Answer and manage up to 30 incoming calls per day, assisting customers with inquiries, scheduling appointments, and handling service requests in a courteous and efficient manner. Coordinate and schedule field technicians for service calls, ensuring optimal routes and timely appointments. Maintain accurate records of appointments and service requests. Provide excellent customer service, addressing customer concerns and inquiries with professionalism and a positive attitude.

Accurately input job details, customer information, and scheduling dataHandle last-minute scheduling changes, cancellations, and service reschedules with minimal disruption to the team or customers. Qualifications: Strong Communication SkillsMultitasking AbilityCustomer Service FocusedTech-SavvyExperience in the HVAC/Boiler Industry (Preferred but not required)All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.