Univ Ops Manager

Job Title: University Operations ManagerFunction: Post-Sales Operations – University PartnershipsLocation: Hyderabad (with travel to partner university locations as required)Employment Type: Full-timeRole SummaryThe University Operations Manager (UOM) will serve as the single point of contact for partnered universities post-MoU, ensuring smooth onboarding and operational readiness before academic programs commence.This role is pivotal in managing end-to-end university onboarding, driving collaboration between internal and external stakeholders, and ensuring that all contractual, operational, and academic milestones are achieved on time. The ideal candidate is an execution-focused professional with strong project management, stakeholder management, and cross-functional coordination skills.🎯 Key ResponsibilitiesUniversity Onboarding & Operations ManagementOwn the entire post-MoU onboarding lifecycle for multiple universities simultaneously. Drive execution of MoU finalization, service agreements, and escrow account creation. Coordinate with internal teams for curriculum alignment, infrastructure readiness, and website integration. Ensure integration of the admissions process with university systems and conduct training for university staff. Monitor progress through centralized trackers and dashboards, ensuring transparency and accountability. Stakeholder & Relationship ManagementBuild and maintain strong relationships with senior university stakeholders. Develop and maintain relationship maps for each partner university to identify key decision-makers and operational contacts. Conduct weekly review meetings with university leadership and internal functional teams. Act as the primary liaison between universities and cross-functional teams (Legal, Tech, Operations, and Academic). Execution Excellence & Risk ManagementIdentify, escalate, and resolve operational bottlenecks to ensure zero-delay program launches. Implement SOPs and best practices to streamline post-MoU execution processes. Ensure seamless handover to the Academic Program Operations team once onboarding milestones are completed. Continuously analyze processes and recommend improvements for scalability and efficiency. 🧠 Required Skills & CompetenciesExecution Mindset: Proven ability to deliver under tight timelines and manage concurrent projects. Stakeholder Management: Skilled at influencing and driving outcomes without direct authority. Process Orientation: Strong adherence to SOPs with a focus on operational excellence. Communication Skills: Excellent verbal and written communication in English; fluency in local languages preferred. Problem-Solving: Ability to navigate university bureaucracy and resolve complex issues effectively. Multi-tasking: Capable of managing multiple partnerships in parallel while maintaining quality and timelines. 🎓 Experience & Qualifications3+ years of experience in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships. Demonstrated success in managing multi-stakeholder, high-value project delivery. Experience working in fast-paced, growth-stage companies is essential. Familiarity with university or education operations is a strong advantage. Bachelor’s or Master’s degree in Business, Operations, or related field preferred. 🌟 What You’ll GainOpportunity to shape partnerships with leading universities across India. Experience in scaling strategic education initiatives in collaboration with academic institutions. A fast-paced, high-ownership role with exposure to cross-functional teams and leadership. Work in a mission-driven EdTech environment redefining higher education and employability.