Enterprise Customer Success Manager (Remote)

Experience: 5. 00 + yearsSalary: INR 2500000-3500000 / year (based on experience)Expected Notice Period: 15 DaysShift: (GMT+05: 30) Asia/Kolkata (IST)Opportunity Type: RemotePlacement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Steer Health)(*Note: This is a requirement for one of Uplers' client - Steer Health)What do you need for this opportunity?Must have skills required: Jira, Customer Success, Relationship management, Account Management, Healthcare systems/Hospitals, HubspotSteer Health is Looking for:

RequirementsWhat You’ll DoServe as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customersOwn customer success, retention, and growth from onboarding through renewal and expansionCollaborate with Sales on handoffs to ensure customers are set up for success from day oneCoordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing supportLead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goalsIdentify and close upsell and expansion opportunities by aligning customer needs with Steer’s value propositionTrack account health, mitigate risks, and proactively drive retention strategyAdvocate for customer needs internally to influence roadmap and service improvementsContribute to scaling the Customer Success function—processes, playbooks, systems, and best practicesWhat We’re Looking For5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS companyStrong experience working with healthcare systems, hospitals, and multi-site provider groupsProven track record managing a book of business with quota accountability for retention, upsell, and expansionAbility to navigate cross-functional teams internally to align implementation, product, and support resources around the customerExcellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executivesHigh sense of ownership, accountability, and follow-throughFamiliarity with HubSpot, Jira, and moreBenefitsWhy You’ll Love Working HereImpactful Work:

Help hospitals and health systems use technology to improve care delivery and operational outcomesHigh Ownership: You’ll be the strategic lead and go-to contact for some of our most important customersStartup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we growFlexibility: Fully remote role with flexible hours and strong autonomyCareer Growth: Significant opportunity to grow your career as Steer scalesHow to apply for this opportunity?Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated ResumeStep 3:

Increase your chances to get shortlisted & meet the client for the Interview!About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!