US Training & Retail Excellence

"I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew.Sézane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day." Morgane Sézalory, Founder & CEOTo continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.Care to imagine what comes next with us? We can't wait to hear from you!We are seeking the talents of a US Training & Retail Excellence (M/F) to contribute to the next chapter of Sézane's journey. The position is based in our office, in Los Angeles or New York.Within the Cross-functional Retail team, you actively participate in deploying the strategy to elevate the customer experience through Retail network management with an international scope and a 360-degree vision of cross-functional Retail operations.As US Training & Retail Excellence, your missions will be the following:Lead the Training Academy in the USLead and animate the US training referent communityVisit each store once every two months to ensure the learning and training dynamic: travel is required frequently including in the weekendsCoach the team with on the floor animation and weekly follow up with referentsNew staff induction & DevelopmentDraw and ensure proper induction path for each staffOrganise and animate onboarding sessionsCo-manage staff development path with store managers & HR Rolling & in-depth TrainingPlan, organize and coordinate all Retail trainingsIdentify and assess training needs according to weekly KPIs analysis and VOC, impulse and adjust training contentAdapt continuously the programs according to the Retail strategy and new Retail tools / project developmentsEnsure the successful launch then the sustainable roll out of the digitalization of the Training APP in the USOrganize and Retail Teams' seminarsEnsure a Top Excellence Retail CX adapted to Retail RunAnalyze the VOCImplement reporting routines for all VOC channels in the USEnsure process across all channels: Google Review, Did You Enjoy, Reddit, etc.Define and implement short and medium-term corrective action plans with the cross-functional team aiming to improve and harmonize our Retail ProcessBe in charge of settling an Opening kit for every store openingAdapt Shop Operating Procedures and ensure their proper set up at the right level throughout all our permanent and PU storesUniform management: ensure brand image embodimentDefine and Operate the uniform bundle and grooming guidelines for the USForecast budget and associated costsParticipate in drawing styling guidelinesAnalyse and track uniform budgets of past and on-going campaignsDraw and adapt smooth uniform processes with the Retail Operational Team, Supply Team and Logistics Team Retail Image MonitoringMonitor VM initiatives with frequent check-ups in stores:By supporting proactively store teams, identifying quick wins and reporting larger challenges to HQ VM TeamFeedback HQ VM Team after each store visits to maintain the right level of standards : mannequins, racks, etcEnsure Retail Image requirement are met in the US Stores & Pop ups with frequent check-ups in stores:Control guidelines executionAssist the Store Managers by giving love to details inputFeedback to HQ and proactivity in corrective actionsRequirementsYour profile:You have successful prior experience in a similar position in Jewelry, Fashion, or BeautyYou have operational knowledge of Retail with a strong understanding of service and customer challengesYou enjoy take action and know how to manage projects with multiple stakeholdersYou have skills in analysis, assimilation, and synthesisAutonomous and rigorous, you know how to unite people and have strong written and oral communication skillsYou are creative and agile, with a strong capacity for initiativeYou can work on operational tasks as well as develop strategic visionYou have excellent proficiency in both French and English, spoken and writtenYou are comfortable with Microsoft Office suite and Google suite - Experience with an LMS is a plusExcellent proficiency in Microsoft Office, Google suite, CanvaBenefitsSalary range: $90,000-$100,000, depending on skills and experience.Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.If this role and Sézane speaks to you, apply now!