User Experience Designer

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.Job Summary:User Experience Designer IICreates intuitive, easy to use, and accessible customer journeys for customers: members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications.Responsibilities:Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagramsSupports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assetsAssists in conducting usability research and synthesizing findings into insights that drive design decisionsParticipates in design thinking exercises and workshops to understand user needs, analyzes requirements from stakeholders, breaks down complex problems, and iteratively design solutionsParticipates in agile ceremonies to support the software development lifecycleAdheres to design standards and uses to design systems to maintain consistencyEnsures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelinesPerforms other duties as assignedQualifications:Education and Experience:Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.3 years of experience as a User Experience Designer or equivalent experience designing experiences for web or mobile applicationsTechnical Skills & Experience:Knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.Proficiency with iterative design working within a standardized design system to maintain consistency and brand identityKnowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwaresUnderstanding of accessible design and WCAG guidelineStrong facilitation skillsKnowledge of human centered design principles and user experience design tools such as Figma or other modern design software toolsWorking knowledge of HTML/CSS/JavaScript to support design to development handoffJob Summary:User Experience Designer IIIWorking independently, creates intuitive, easy to use, and accessible customer journeys for customers: members, employers, brokers, and providers. Owns the design process end to end, breaking down complex problems and dispelling ambiguity to create simple solutions to customer experience breakdowns. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Facilitates design thinking exercises and workshops.Responsibilities:Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagramsSupports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assetsAssists in conducting usability research and synthesizing findings into insights that drive design decisionsParticipates in agile ceremonies to support the software development lifecycleFacilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutionsDocuments design standards and contributes to design systems to update design patternsEnsures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelinesOrients, trains, and assists more junior level staff.Performs other duties as assignedEducation And Experience:Bachelor's degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.5 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications.Technical Skills & Experience:Strong knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identityStrong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwaresUnderstanding of accessible design and WCAG guidelinesAnalytical and critical thinkingStrong facilitation skillsStrong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software toolsStrong knowledge of HTML/CSS/Javascript for supporting design to development transitionGood project management skillsAbility to mentor more junior level staffJob Summary:User Experience Designer IVUnder minimal supervision and with some latitude for decision making, creates intuitive, easy to use, and accessible customer journeys for customers: members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Provides design deliverables through mentoring and balancing workload for more junior designers on assigned project. Influences the product roadmap with design strategy and actively looks for process improvements for design as a practice.Responsibilities:Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagramsSupports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assetsAssists in conducting usability research and synthesizing findings into insights that drive design decisionsLeads design strategy for a project to ensure that user experience enhancements are appropriately prioritized within the product roadmapFacilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutionsParticipates in agile ceremonies to support the software development lifecycle and ensures appropriate level of work is assigned to the teamChampions design standards, participates in design governance, and reviews designs produced by the team to ensure that they are easy to use and adhere to design system patternsEnsures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelinesMentors junior designers to help them grow their skills, solve problems, and work effectively within agile crewsPerforms other duties as assignedEducation And Experience:Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.7 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications, which includes mentoring or supervising more junior level staff.Technical Skills & Experience:Comprehensive knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.Strong profiency with iterative design working within a standardized design system to maintain consistency and brand identityStrong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwaresUnderstanding of accessible design and WCAG guidelinesStrong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software toolsStrong knowledge of HTML/CSS/Javascript to facilitate the design to development handoffStrong project management and resource allocationKnowledge of design operationsAbility to mentor and coach more junior level staff