User Identity Analyst

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.RSM Cloud & Managed Services – User Identity AnalystPosition DescriptionUser Identity Analysts are responsible for the creation, maintenance and execution of procedures to create, modify and terminate user logons in our managed service client’s information systems.Responsibilities IncludeFollowing written procedures to create, modify and/or terminate user logons in various information technology systemsManages and prioritizes workload of self and delegate support requests, cases and incidents when needed to other team members.Reviewing service requests through various channels such as: email, manual entry, forms or direct customer input.Diagnosing client requests and following up if information is unclear and/or missing. Recognize and determine the appropriate corrective action to mitigate issue.Adhere to documented processes and procedures in accordance with RSM Cloud & Managed Services SOC audit controls.Document all pertinent client end-user identification information, including client name, end-user name, contact information and understanding the nature of the request and/or urgency.Enforce workflow timing thresholds.Maintain\update client documentation when needed.Improve customer service, perception, and satisfaction.Ensure deadlines of customer requests are met.Notify Supervisors\Managers of any issues relating to SLA expectations.Ability to collaborate with teams and communicate effectively with others.Responsible for entering time and expenses as they occur.Other duties as assigned.Basic QualificationsAttention to detailCritical thinking and problem solving skillsSelf starter and proactiveMicrosoft Active Directory AdministrationMicrosoft 365/Azure Active Directory /Entra ID AdministrationInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careAbility to multi-task and adapt to changing technologies and work methodsUnderstanding of support tools, techniques, and how technology is used to provide IT servicesAbility to deliver quality, accurate work within established deadlinesSelf-motivated with the ability to work in a fast paced environmentStrong organizational skillsWillingness to travel to other regional offices when needed. Overnight travel is less than 5%Preferred QualificationsMicrosoft 365 AdministrationMicrosoft Powershell ScriptingGoogle WorkspaceAt RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html.RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.