User Quality Agent

Our user wants a bank that is centered around their needs, which includes trust in ongoing services. Your challenge in this mission is to strengthen our compliance operations, and ensure that we are compliant to local laws and regulations - and through this, help us keep Making Life Easy for our users 🚀Up for it? Kick off your application by taking our assessment and find out if bunq is your perfect match!Take ownershipYour mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations 🔎 As our Customer Guide for Compliance Operations, you will serve our users by taking ownership of:User experience 🌱 Understanding and applying bunq's AML (Anti Money Laundering) guidelines when reviewing casesReviewing user transactions, including complex cases that need careful decision-makingProcess improvements to ensure compliance with laws and regulations You have an understanding of AML, EDD, and Compliance Operations topics, whether through previous experience or through your studies 📕You have in-depth investigation & problem solving skills, and have a strong sense of ethics in line with our commitment to ethical financial practices and responsible management of our users' assetsYou speak data and processes - your accuracy and attention to detail helping you communicate efficiently with internal stakeholders 👩🏻‍💻You're excellent at applying a solution-based approach that puts our users first 🌱You are available for a minimum of 32 hours a week 🕣You are an effective and quick communicator in English 💬Your space to performWe give you the space and the tools you need to succeed 💪🏼🤟 Join forces with great colleagues across the globe to revolutionize banking🌟 Make lasting impact by working on complex & exciting challenges📚 Accelerate your career growth with bunq Academy and learning budgets💸 Monthly contributions to your phone and internet bills💻 A Macbook to keep with you while you're with us👩‍💻 Working hybrid & earn Digital Nomad perks over time🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)🍪 Lunch and snacks at the office, vegan options included🚴‍♀️ Stay fit & healthy with a Multisport gym card⚕️ Private health insurance, just in case🍻 Friday drinks, team events, and other celebrations - bunq style!