user support technician

OverviewLanguagesEnglishEducation College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceExperience1 year to less than 2 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents