user support technician

OverviewLanguagesEnglishEducation College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceExperience2 years to less than 3 yearsHybridWork must be completed both in person and remotely.ResponsibilitiesTasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide customer service Manage incidents Usability testing Supervision No supervision responsibility Experience and specializationComputer and technology knowledge Project management software HTML editing software Software development Mac OS JavaScript SQL Spreadsheet PHP WordPress HTML Type of experience Call centre Area of work experience Quality assurance or control Area of specialization E-commerce Additional informationSecurity and safety Basic security clearance Transportation/travel information Own transportation Willing to travel Work conditions and physical capabilities Fast-paced environment Work under pressure Repetitive tasks Manual dexterity Attention to detail Sound discrimination Sitting Own tools/equipment Internet access Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty BenefitsHealth benefits Dental plan Health care plan Financial benefits Stocks/shares Long term benefits Maternity and parental benefits Other Benefits Free parking available On-site amenities On-site recreation and activities Paid time off (volunteering or personal days) Team building opportunities Wellness program