Value Added Services Manager

ResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.We have an amazing opportunity for a Value-Added Services Manager to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?The Value-Added Services Manager is responsible for overseeing the overall performance and profitability of Value-Added Services (VAS) products across all sales channels. This role requires the ability to identify, analyze, and resolve issues effectively and in a timely manner, while anticipating potential problems and implementing corrective actions in collaboration with relevant departments. The Manager is also expected to foster and maintain professional business relationships at all levels and lead a team dedicated to resolving customer queries.With Hollywoodbets You WillInnovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You Bring12 months’ experience managing similar product offerings.A Bonus To HaveA relevant Degree or Diploma in Marketing/Management or similar.What You’ll Do For The Brand Responsible for product and brand growth. Manages and integrates the products to reach brand targets. Regularly meet with retail and online operations to review brand performance, advise and partner with them on strategies to maximize growth coupled with product enhancements. Ensure that brand growth strategies and initiatives are timeously implemented by the retail and online/digital marketing teams. Work closely with the mobile teams to promote TUV on the ground during their activations. Ownership of product performance and profitability (analyze which marketing avenues need to be improved based on analytics and user engagement/experience with the brand). Constantly work to improve customer experience with the brands and possible enhancements where required. Conduct market research on competitor products or any other entry to market in line with the growth strategy. Working with technical experts to ensure that the product integrates online on viable applications and that the product uptake on these platforms is maximized. Responsible for the reporting of stats by distributor daily/weekly/monthly. Analyze these stats regularly to identify any inconsistencies. Investigations into any inconsistencies picked up either at a distributor level or client level – work with the investigations team to review accounts in conjunction with the bets taken to identify possible fraud. To assess the product regularly to identify possible risk areas and to ensure we do the necessary to prevent fraud To review and approve monthly commission to distributors. Identifying and upskilling key team members to assist with efficiently growing these respective portfolios. Manage a team that works on resolving customer queries and ensuring feedback is provided timeously.What You’ll Bring To The TeamAccurately collate, analyse, and present data to inform business decisions.Build and maintain strong professional relationships across all levels.Consistently meet goals, deadlines, and quality standards.Stay informed on market trends to identify opportunities and innovative solutions.Plan and deliver projects efficiently while ensuring quality and compliance.Develop and implement strategies that enhance brand presence and drive results.So, are you ready to level up, learn, and perform at your best? Apply now!Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.About UsHollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!