Vice President of Operations

A Vice President of Operations is mainly responsible for overseeing the overall performance and efficiency of the organization’s business operations. The role sets vision, goals and high standards for operational excellence on delivery, quality and innovation.They also manage and lead the coordination of operations teams and work-enabling functions ensuring that they align with the organization’s mission, values and key objectives.A Vice President of Operations also collaborates with other senior leaders and department heads to develop and implement strategic plans, policies and budgets.The role is responsible for managing and optimizing processes, improving efficiencies and driving strategic initiatives.Provides leadership and guidance to the core operations team, establishing performance targets and executing an operating plan and model to increase efficiency and delivery.Proactively identify opportunities to address issues, improve processes or perform strategic initiatives related to demands and achievement of business contractual obligations.Use data to drive decision-making through identifying performance trends and bottlenecks in operational workflows, and scoping the impact of proposed solutions.Lead a culture of operational excellence by establishing and demonstrating what good looks like – across process improvements, business delivery, data monitoring and project managementFacilitates and leads strategic planning initiatives with the team. Ensures that action plans are carried out, performance is monitored and corrected. Supports the leadership development of the team and ensures that growth and developmental initiatives and opportunities are available and accessible.Stay up to date with industry trends and best practices, bringing innovative ideas and solutions to enhance business and operational service delivery.Qualifications:Mandatory in the trust and safety environment of at least 8 years at a VP level who wants to do a lateral move or a senior Director with global or ASIA - EMEAChange management experience in the environment and revenue targets of 100M minimumCritical: global experienceBachelor’s Degree in any course, preferably Business or Business ManagementAt least Five (5) to Seven (7) years of professional experience in a Director level or (3) Three years of work experience in a Senior Leader capacity in international call center operations, business process outsourcing or shared services/global centers.Expertise in international call center operations, financial management, change and risk management, leadership development, strategic planning and performance and business process effectiveness.Masterful organizational, communication, and leadership skills, backed by previous professional successSuperior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management and retentionProven ability to plan and manage operational processes for maximum efficiency and productivity including business plans and budget managementSuperior negotiation skills for both internal and external purposesStrong working knowledge of data analysis and performance metricsCompetent in Strategic Influencing and Team Leadership.Has Passion for Excellence/Growth, and Innovation/Breakthrough Thinking.