Vice President Operations

Key Responsibilities● Operational Leadership:○ Lead and manage 200+ team members across operations, technology, AI, andother functions.○ Build and optimize systems and workflows that enable scale and efficiency.● Client Delivery & Quality:○ Ensure 100% adherence to client commitments—on time, with world-classquality.○ Define and maintain delivery benchmarks aligned with global expectations.● Cross-Functional Leadership:○ Align technology, AI, and creative operations to deliver seamless client solutions.○ Partner with product, tech, and client-facing teams for continuous improvement.● People & Culture:○ Inspire, mentor, and grow high-performance teams across multiple functions.○ Drive a culture of accountability, agility, and innovation.● Scaling & Growth:○ Anticipate challenges of a scaling business and design solutions proactively.○ Implement performance-driven KPIs and metrics to ensure efficiency.● International Client Engagement:○ Manage and nurture relationships with global clients, understanding cultural andbusiness nuances.○ Drive delivery excellence and customer satisfaction across regions.● Strategic Leadership:○ Work closely with the CEO and leadership team to define operational strategy.○ Act as a key driver in Flixstock’s journey from high-growth to global scale.What We’re Looking For● 10–15 years of professional experience with at least 4–5 years in a high-growthstart-up / scale-up environment.● Proven track record of leading large teams (150+ people) across multiple functions.● Strong operational and strategic leadership skills with the ability to balance scale andspeed.● Hands-on experience with international clients and global delivery standards.● Experience in technology and/or AI-driven environments is a strong advantage.● High resilience and adaptability to manage 24/7 operations.● Energetic, ambitious leader with a builder’s mindset and ability to thrive in fast-paced,evolving setups.