Job DescriptionWelcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. Take a positive problem solving approach with issues and concernsAssist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service. Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay. Ensure professionalism and accuracy with information and billing during arrival and departure. QualificationsPrevious experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMSEffective time managementImmaculate grooming and personal presentationArticulate communication skills and an understanding of luxury guest expectations. Self motivated and enjoy working autonomouslyFriendly and engagingCo-ordinate various tasks simultaneouslyExcellent English communication in written and verbal. Additional Information
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