VIP Coordinator

Job Title: VIP CoordinatorDepartment: Customer Experience / OperationsLocation: Effy Jewelry – 390 Madison Avenue, New York, NY (Onsite)Salary: $50,000 - $60,000Position OverviewThe VIP Coordinator plays a key role in delivering the exceptional level of service Effy Jewelry is known for. This position is responsible for managing all repairs, special orders, and custom requests for our VIP clientele—ensuring each item is handled with care, attention to detail, and efficiency from start to finish. The ideal candidate is highly organized, proactive, and passionate about providing a seamless luxury experience that reflects the Effy brand.This position is based at our NYC headquarters and requires working onsite five days per week.Key ResponsibilitiesServe as the main point of contact for all VIP customer repairs, special orders, and personalized service requests.Oversee the full lifecycle of each request—from intake and production coordination to final delivery and client follow-up.Communicate directly with VIP clients, providing timely updates and ensuring clear expectations throughout the process.Coordinate with internal departments (design, production, logistics, retail operations, and customer service) to ensure timely execution of all orders.Partner closely with Effy’s network of vendors, jewelers, and the 590 Fifth Avenue store to coordinate repairs, sizing’s, and alterations as needed.Track and monitor all active VIP cases using internal systems; ensure deadlines are met and items are prioritized appropriately.Conduct quality checks to ensure all repairs and special orders meet Effy’s craftsmanship and service standards before delivery.Maintain accurate records of all orders, communications, and delivery details.Anticipate client needs and provide proactive communication to enhance the overall experience.Handle sensitive customer information with discretion and confidentiality.QualificationsBachelor’s Degree preferred or equivalent experience in luxury retail, jewelry, or customer relations.Minimum 2–4 years of experience in client services, operations, or a similar customer-facing role in a luxury environment.Strong organizational skills and ability to manage multiple requests simultaneously with a high level of accuracy.Excellent verbal and written communication skills; ability to correspond with high-profile clients professionally.A sense of urgency, ownership, and accountability for delivering exceptional service.Proficiency with CRM systems, Excel, and general order tracking tools.Ability to work under pressure and adapt to changing priorities.Ability to think on your feet and adjust to daily operational needs.Open to travel as required.Passion for luxury products and an appreciation for fine jewelry craftsmanship.Core AttributesService-Oriented: Naturally anticipates client needs and takes pride in providing white-glove service.Detail-Driven: Ensures every repair or special order is handled with precision and care.Collaborative: Works effectively across departments, vendors, and retail partners to ensure seamless execution.Professional: Maintains poise and confidentiality when working with VIP clientele.