VIP Manager (iGaming & Sports Betting)

Our client, a leading name in the iGaming and Sports Betting industry, is looking for a motivated, customer-driven VIP Manager to take charge of their most valued players right here in Tanzania.If you’re passionate about people, thrive in a fast-moving environment, and know how to create unforgettable experiences, this is your opportunity to make a real impact in one of the country’s most exciting digital industries.The OpportunityAs the VIP Manager, you’ll be the connection between the brand and its top players — building strong relationships, delivering personal service, and making sure every VIP feels valued.You’ll be part of a forward-thinking team shaping the future of online entertainment in Africa, where innovation, loyalty, and trust drive everything.What You’ll Do:Build Lasting RelationshipsGet to know your players — their preferences, habits, and what makes them tick.Deliver tailored rewards, experiences, and offers that make every interaction special.Be their first point of contact — proactive, professional, and always one step ahead.Drive Loyalty & EngagementManage and grow the VIP program with creative campaigns and exclusive promotions.Work closely with CRM, Marketing, and Operations to keep players engaged and excited.Combine personal touch with smart strategy to boost retention and player satisfaction.Deliver Exceptional ServiceMake sure VIPs receive priority treatment at every touchpoint.Handle queries and issues swiftly, ensuring a seamless and respectful experience.Host events and activations that reflect the energy and excitement of the brand.Analyse & ImproveUse data and insights to identify trends and opportunities for growth.Track and report on performance metrics like retention and lifetime value.Continuously improve the VIP experience through feedback and innovation.Stay ResponsibleAlways operate with integrity and care for player wellbeing.Ensure every engagement follows responsible gaming and compliance standards.What You BringSolid experience in VIP, Account Management, Customer Relations, or Hospitality — ideally within iGaming, sports betting, or premium customer services.A natural people-person who can connect, communicate, and inspire trust.Commercially smart — you understand value, loyalty, and what keeps customers coming back.Confident, adaptable, and professional under pressure.Fluency in English and Swahili is essential.Why You’ll Love It Here:Represent one of Tanzania’s most dynamic iGaming brands.Lead a high-profile portfolio and shape the VIP experience across the market.Competitive salary, strong bonus incentives, and unique travel and event opportunities.A fast-paced, collaborative environment where your ideas and energy make a difference.If you’re passionate about delivering first-class service, building real connections, and being part of a brand that’s transforming online entertainment in Tanzania — this is your moment.Apply today and take the lead in creating unforgettable VIP experiences.