Virtual Customer Service Representative

Apply NowShare:IMPORTANT — PLEASE READ BEFORE APPLYING:This is a high-expectation role. Only apply if you meet all of the following core criteria: at least 2 years’ relevant experience, full professional setup (webcam, headset, reliable internet, computer), strong English communication, ability to work EST hours, etc. Applications that do not clearly demonstrate meeting these requirements will be eliminated without further review.When submitting your application, you will be asked to confirm (via checkbox) that you have read and understood the entire job description, and that you meet every core requirement listed. If you do not meet them all, please do not apply.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the initial interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!*Salary offered is competitive and will be based on the candidate’s experience,qualifications, and the prevailing market standards in the country of employment.*Customer Service RepresentativeWe are looking for a reliable and empathetic Customer Service Representative to join our team. This role is focused on delivering outstanding support to clients by handling inquiries, resolving issues, and ensuring a seamless customer experience across multiple communication channels. The right candidate will have excellent communication skills, a problem-solving mindset, and the ability to stay calm under pressure.This is a long-term opportunity with clear potential for career development and advancement.Key Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social mediaProvide accurate product/service information and resolve issues efficientlyProcess orders, forms, applications, and service requests as neededEscalate complex concerns to the appropriate team or supervisor while ensuring proper follow-upMaintain detailed records of customer interactions in the CRM systemMonitor and track customer satisfaction to identify opportunities for service improvementCollaborate with internal departments to address customer needs and feedbackUphold company policies and maintain a professional, customer-first attitudeQualifications:Minimum 1–2 years of experience in customer service or client supportStrong written and verbal English communication skillsProficiency with CRM systems and customer support platforms (e.g., Zendesk, Freshdesk, HubSpot, or similar)Excellent problem-solving and conflict-resolution skillsAbility to multitask, prioritize, and manage time effectivelyPositive, patient, and empathetic attitude when dealing with customersSelf-motivated, proactive, and able to work independently or as part of a teamTechnical Requirements:Reliable computer with at least 1.8 GHz processor and 4GB RAM (minimum)Main Internet Service Speed: at least 25 Mbps (wired connection preferred)Backup Internet Service Speed: at least 10 MbpsWorking WebcamUSB Headset with Noise Cancellation featureBenefits (Philippines):Semi-monthly pay (every 5th & 20th of the month)13th Month Pay10 Paid Vacation Leave Days per year (with carryover)7 Paid Sick Leave Days per yearPaid Philippine Public HolidaysOvertime PayHealth Insurance (HMO after 6 months)Paid training with retroactive salary (upon client placement)Job security and stabilityCareer growth opportunities & performance reviewsFun and supportive remote work environmentBenefits (Kenya)Monthly pay (every 5th of the month)Statutory contributions (NSSF, NHIF, PAYE) as per Kenyan law21 Paid Vacation Leave (per Employment Act)7 Paid Sick Leave (per Employment Act)Paid Kenyan Public HolidaysHealth Insurance (HMO after 6 months)Paid training with retroactive salary (upon client placement)Job security and stabilityCareer growth opportunities & performance reviewsFun and supportive remote work environmentBenefits (Other Countries)Monthly pay (every 5th of the month)Paid Vacation & Sick Leave (in accordance with local laws)Paid Public Holidays (based on local calendar)Health Insurance (if applicable, per region or company plan)Paid training with retroactive salary (upon client placement)Job security and stabilityCareer growth opportunities & performance reviewsFun and supportive remote work environmentPlease Note:Only qualified candidates will be invited for the next steps.To maintain a productive and transparent environment, we use a time tracking tool that includes screenshot monitoring during work hours. This helps ensure accountability and supports our commitment to high-quality, remote collaboration.We have other vacancies that might interest your friends & colleagues.Apply now and take the first step toward building a long-term career with us!Apply NowShare:Your Assistant is equipped with cutting-edge AI to help you work smarter and faster.All Get Ninja assistants get unlimited paid access to top admin tools and AI tools to streamline your processes.Apply Here