Virtual Customer Support Assistant

I’m helping JetBack find a top candidate to join their team flexible for the role of Virtual Customer Support Assistant.You will shape the future of innovation and drive critical advancements.Compensation:USD 4 - 8/hourLocation:Remote (anywhere)Mission of JetBack:"JetBack continuously tracks your booking for any price drops until your departure date."What makes you a strong candidate:You are proficient in Virtual assistance, Customer support.English - Fully fluentResponsibilities and more:About Us:JetBack is a flight price tracker application focused on automated savings for its customer base. As we scale, we're looking for a highly reliable Virtual Assistant to help with operational tasks and customer chat support. You’ll work closely with our team, using detailed SOPs and tools to deliver consistent, high-quality support.Responsibilities:- Respond to customer inquiries via chat/email using templates or SOPs- Execute repetitive admin tasks as per SOPs- Identify and flag any issues or inconsistencies in SOPs- Attend regular check-ins and team calls when neededIdeal Candidate:- Based in LATAM with stable internet and work setup- 1+ year experience in admin or customer support roles- Excellent written English and attention to detail- Ability to sign a Non-Disclosure Agreement (NDA) as part of our onboarding process- Prefer candidates who have the ability to work with a macOS - Comfortable using SOPs and following structured workflows- Familiar with tools like Google Workspace, Slack, or similar- Self-managed, reliable, and communicativeCompensation:- Competitive hourly rate (based on experience and agency model)- Flexible schedule with consistent workload (part time hours to begin)- Long-term potential for the right candidate