Virtual Hotel Customer Service Coordinator

Location: Remote – Work From HomePosition SummaryAs a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.ResponsibilitiesUnderstand client needs and travel preferencesProvide hotel recommendations and confirm reservationsManage booking changes and follow-up communicationKeep detailed, accurate client recordsRequirementsOrganized and dependableComfortable with digital tools and remote communicationFriendly, professional demeanorWillingness to learn the travel booking processWhy Destination KnotCollaborative remote environmentHands-on guidance and self-paced trainingAccess to industry partnerships and hotel programsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.