Vodafone Egypt- Customer Care Advisor

Description:We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.Apply now and join what is more than just a job!Location: Cairo- Zahraa El MaadiJob Responsibilities:Acts as a first point of contact with Customers to support in any inquiriesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targetsQualifications:Good Communication SkillsExcellent Command of the English language Strong Commitment and DedicationAge: Maximum 30 yearsOnly graduated with Bachelor DegreeAccounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account) It is also a Plus if you have:Previous Experience in Customer CarePrevious Experience in Mobile Internet and/ or ADSL support CCNA certification