Voice Engineer (Avaya)
Posted: 9 hours ago
Job Description
Job Description:Responsible for AVAYA administration, Incident Management/handling, Project Management, Capacity and Documentation.Duties and responsibilities:Daily monitoring for faults and outagesResponsible in the implementation of service orders, testing and activation of Voice Data equipment.Functions as Second Level Personnel in isolation and troubleshooting of AVAYA phones and equipment.Responsible for retrieval and keeping the voice file using NICE logger equipment.Responsible for monthly preventive maintenance of AVAYA and Asterisk VOIP equipmentQualifications:Bachelor's Degree in Information Technology, Computer Science or equivalentAt least (5) five years of solid experience in network management, with AVAYA/ TelephonyAvaya administration- advanced (CM8, Session Management, vectoring, call routing, etc.)Familiar with the following: Verint or AVAYA Workforce Optimization Contract Recorder; NICE NRX/NTR; Call Management System R18 or R19; Call Accounting System- Teltrac; Integration/ adjunct configurationMust be willing to work onsite and be assigned in Makati/Ortigas.
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