Waiter/Waitress - High-end Casual

ResponsibilitiesProvide exceptional service to guests, anticipating needs and delivering a personalized dining experienceSupervise and mentor junior waitstaff, providing guidance and on-the-job trainingManage reservations, seating arrangements, and guest flow to optimize service efficiencyEnsure orders are accurately communicated to kitchen and bar staff and delivered in a timely mannerHandle guest complaints and feedback professionally, ensuring prompt resolutionAssist in setting up dining areas, maintaining cleanliness, and adhering to hygiene standardsMonitor table settings, presentation, and service standards throughout serviceSupport management in scheduling, staff allocation, and shift coordinationCollaborate with kitchen and bar staff to ensure smooth service and timely delivery of ordersMaintain knowledge of menu items, specials, and beverages to provide recommendations to guestsEnsure compliance with health, safety, and company policiesAssist in conducting inventory checks and reporting shortages or damagesFoster a positive work environment and encourage teamwork among staffContribute to upselling strategies and maximizing revenue through suggestive sellingSkillsStrong customer service and interpersonal skillsLeadership and team management abilitiesExcellent communication and problem-solving skillsKnowledge of food and beverage menus, including wine and cocktail pairingsAbility to work efficiently in a fast-paced environmentAttention to detail and high standards of cleanliness and presentationConflict resolution and guest complaint handling