Waiter/Waitress

Ξενοδοχείο: Village Heights ResortAbout The RoleAs a Waiter/Waitress at PHĀEA, you play a crucial role in providing exceptional food and beverage service to our guests. Your responsibilities include serving meals, addressing guest needs, and maintaining a clean and organized dining environment. Your commitment to guest satisfaction and offering personalized services contributes to the overall success of our hospitality services.About PHĀEAPHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury - one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.Born in Crete, PHĀEA comprises a collection of properties - Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.Culture FitContribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless GreeceContribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growthEngage with and support the values of Phāea - Consciousness - Innovation and Community - through your day-to-day work and your interaction with team members and guestsJob Fit-ResponsibilitiesProactively address guest service needs, ensuring warm greetings and farewells, and effectively anticipate and fulfill guest requestsCommunicate clearly and professionally with guests and colleagues, while supporting and maintaining positive relationships with co-workersComply with quality standards and perform physical tasks necessary for the roleKeep work areas clean, set tables to standards and ensure the cleanliness of beverage cartsHandle closing duties and cash transactions securely and efficientlySupport sustainability initiatives within the organizationRequirementsMust-Have:Knowledge of food and beverage serviceGood communication and interpersonal skillsAbility to work in a fast-paced environmentAttention to detailEnglish language efficiencyNice-to-Have: Hospitality or service industry trainingFamiliarity with POS systemsPrevious experience in a waiter role in a hotel / resortAdditional language efficiencyBenefitsWhat we offer:Comprehensive hospitality and department-specific trainingOpportunities for career advancementSupportive and welcoming work atmosphereAccommodation in Staff Apartments (for non-local residents)Staff bus transportation (for Heraklion residents)Meals in Staff CanteenA wide variety of benefits