Assistant Front of House Manager

An Assistant Front of House Manager with Waldorf Astoria Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver guests an exceptional experience from arrival through departure. What will it be like to work for this Hilton Brand?In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?ResponsibilitiesAn Assistant Front of House Manager is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front of House Manager to oversee the entire Front of House operation to maintain high standardsAssist the Front of House Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front of House department operates with a sales attitude and promotes the hotel brand’s loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesAssist the Front of House Manager with setting departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front of House Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsConduct monthly communication meetings, in the absence of the Front of House Manager, and produce minutesAssist the Front of House Manager with staff performance issues in compliance with company policies and proceduresAssist the Front of House Manager with recruiting, managing, training and developing the Front of House teamAct in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for?SkillsAn Assistant Front of House Manager with Waldorf Astoria Amsterdam is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous managerial experience in Front of House within the hotel business for 2 yearsPrevious experience in Luxury HotelsHigh level of IT proficiencyExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamAbility to read, write, speak and understand the English language to communicate effectively with guests and employees.

What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Hilton GO which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.