Warehouse - Supervisor

Job Posting Title Representative - Warehouse SupervisorWho we are?Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!Richelieu Hardware is looking for Position Title: Warehouse Supervisor for our location: Concord, TruForm Building Products – A Division of Richelieu HardwarePosition SummaryThe Warehouse Supervisor is a key leader within Richelieu Hardware’s supply chain, responsible for driving operational efficiency, employee engagement, and customer satisfaction. This role bridges tactical execution with strategic planning, ensuring warehouse processes consistently meet and exceed standards for accuracy, speed, and safety.Key Responsibilities:Leadership & Staff ManagementLead and mentor warehouse personnel to optimize performance, accountability, and professional growth. Conduct performance evaluations, support succession planning, and foster a collaborative team culture aligned with company values. Develop and implement training programs for onboarding and ongoing skill development. Operational ExcellenceCoordinate daily warehouse activities, including inbound/outbound logistics, order fulfillment, and inventory control. Apply lean methodologies to reduce waste and minimize downtime. Utilize data and KPIs to monitor productivity, identify bottlenecks, and improve workflows. Safety & ComplianceEnsure compliance with health, safety, and environmental standards through inspections and audits. Promote a safety-first culture by integrating awareness, accountability, and prevention into daily operations. Stay current with regulatory requirements and industry best practices. Inventory & Materials ManagementLead accurate and timely cycle counts, reconciliations, and variance investigations. Oversee warehouse management system (WMS) maintenance and RF scanning protocols. Customer & Stakeholder EngagementCollaborate with sales and logistics teams to anticipate and prevent operational disruptions. Act as a liaison between operations and customer service to resolve escalations professionally. Maintain high service standards while balancing productivity objectives. Administration & Strategic InputMaintain documentation related to shipments, receiving, inventory, safety checks, and equipment maintenance. Contribute to budget planning and cost-saving initiatives for warehousing operations. Provide operational insights to support continuous improvement and long-term strategic planning. Qualifications & Core CompetenciesExperience: 3–5+ years in warehouse/logistics supervision with proven team leadershipSkills: Proficient in WMS systems, RF scanners, and Excel; strong data analysis and reporting skillsLeadership: Motivational, solution-oriented, inclusive; excellent delegation and coaching abilitiesCommunication: Clear, confident, proactive communicator at all organizational levelsProblem Solving : Skilled at identifying inefficiencies and implementing practical solutionsCertifications: Forklift & First Aid certification preferred; safety management experience is a strong assetWhat We OfferA Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. Competitive compensation: We offer competitive base compensation based on the market. Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit yourWe thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.Note that the masculine is only used to lighten the text.Include shift scheduleNot IncludedInclude budgeted hoursNot Included