Warehouse Manager

JOB PURPOSE: The Warehouse Manager oversees and drives end-to-end warehouse operations for a high-volume FMCG environment. This role ensures speed, accuracy, and efficiency in the storage, handling, and distribution of fast-moving products while maintaining cost control, compliance with quality standards, and alignment with business goals. The position requires expertise in inventory accuracy, demand-driven distribution, and continuous process optimization to support sales and customer service excellence. Job Dimensions: Number Of Staff Supervised: Direct Reports: 12 Total Reports: 180Financial Responsibility:Warehouse operating budget, utilities, manpower, and consumables. KEY Accountabilities: Strategic Develop and execute warehouse strategies aligned with FMCG supply chain and sales objectives.Monitor and optimize cost per case/carton and overall logistics costs.Present operational KPIs and shrinkage reports; highlight opportunities for improvement.Partner with commercial, procurement, and finance to forecast demand and manage vendor contracts. Operational Ensure high-speed throughput of goods to meet sales demand and customer SLAs.Maintain inventory accuracy through cycle counts, audits, and system-driven reconciliations.Implement and optimize WMS / ERP systems for real-time inventory visibility.Manage temperature-controlled storage for perishable goods (if applicable).Drive continuous improvement (lean, 5S, automation) to enhance productivity. People Lead, coach, and develop warehouse teams to achieve performance and safety targets.Enforce safety, hygiene, and compliance protocols aligned with FMCG standards.Build a high-performance culture focused on speed, accuracy, and accountability. Communication & Working Relationships: Internal Communication: Supply Chain, Sales, Finance, Trade Marketing, Customer Service, Procurement, Planning. External Communication: 3PL providers, transporters, landlords, auditors, consultants, and regulatory authorities. Qualifications, Experience, & Skills: Education: Bachelor’s / master’s in supply chain, Industrial Engineering, Operations, or related field. Experience: 8+ years in FMCG warehousing, logistics, or distribution with proven people leadership. Technical Skills: Warehouse Management Systems (WMS), ERP, and analytics tools.Cold chain and perishable goods handling (if applicable).Cost optimization and KPI-driven operations. Behavioral Competencies: Effective Communication & CollaborationAccountability & Results OrientationProblem-Solving & Critical ThinkingResilience under pressureDriving Continuous Improvement PERFORMANCE MEASURES: Operational Excellence:On-time dispatch, order accuracy, inventory accuracy.Cost Management:Adherence to budget, cost per carton/pallet, shrinkagePeople:Staff productivity, training compliance, turnover rateSafety & Compliance:Zero major safety incidents, adherence to regulations Core Competencies: Strategic & forward Thinking Driving Result & Continuous improvementBusiness Acumen in FMCGEffective Communication & collaborationsAccountability Customer & Service Orientation.Behavioural Attributes: Resilience & Stress Management Critical Thinking & Problem Solving · Attention to Detail & Accuracy · Developing & Empowering People · Adaptability & Change Agility · Innovation & Entrepreneurial MindsetTechnical Skills:Warehouse Management Systems (WMS) & ERP Proficiency Inventory Management & Demand Planning Cold Chain & Perishable Goods Handling · Lean, 5S & Process Optimization ·Logistics Cost Control & Financial Acumen ·Health, Safety & Regulatory Compliance