Warranty/RMA/Returns Specialist

Job Title: Warranty/RMA/Returns SpecialistPay Rate: $29.49/HrDuration: 2 Months Location: Raleigh, NC, or Atlanta, GA, or Remote (EST)shift: 8 am - 5 pm This position is for the Building Automation division.We are looking for a Warranty/RMA/Returns Specialist to manage customer orders and handle product returns, replacements, and repairs (RMA)Candidates located in Raleigh/NC, or Atlanta/GA, are preferred and will be asked to go on-site for training. Remote candidates located in the EST timezone are also acceptable.Work with key business partners, including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution. The range of responsibilities includes, but is not limited to, the following:Return authorizations (RMA) & Warranty: Review case details in Salesforce, determine appropriate action (they will be trained on this by our team) & process action in SAP.Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.Control administrative processes in contract management in collaboration with the project team, including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.Collaborate with the sales team to prepare, review, and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.Utilize CRM to manage and prioritize caseload according to established service level agreements.Requirements:Experience in Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.Experience in Warranty/RMA-related activitiesSalesforce experience is requiredSAP experience is highly desiredStrong professional judgement and problem-solving ability.Excellent attention to detail and accuracy.Self-motivated with the ability to work under pressure with a sense of urgency and thoroughness.Flexible team player willing to accept new challenges and assignments based on the needs of the business.High School Diploma