Warranty & Technical Support Specialist - Sweden

Intelligently Moving Your WorldXPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.Why should you be part of our success story?XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.Vill du vara en nyckelspelare i Xpengs resa mot framtidens mobilitet? Vi söker en tekniskt kunnig och engagerad person som vill bidra till att våra kunder får bästa möjliga serviceupplevelse på våra verkstäder.Om rollenSom garantiansvarig och teknisk support ansvarar du tillsammans med eftermarknadsavdelningen för att stötta våra verkstäder i tekniska frågor och garantihantering för våra servicepartners. Du samarbetar nära kollegor i Sverige och internationellt, och blir en viktig del av eftermarknadsteamet i Sverige.Dina uppgifter omfattar bland annat:• Tekniskt stöd och rådgivning kring elbilar och garantier.• Hantering av komplexa tekniska ärenden.• Tillfällig teknisk support för PR och marknadsaktiviteter.• Aktivt deltagande i interna utvecklingsgrupper.• Dokumentation, rapportering och teknisk feedback.• Möjlighet att rycka ut som en del av vårt "Flying Doctors"-team vid behov.Placeringsort: Xpengs:s huvudkontor i Stockholm (Solna), med resor till verkstäder vid behov.Vi söker dig som:• Har djup teknisk kunskap om elbilar och är högvoltscertifierad.• Är skicklig på felsökning och diagnostik.• Har erfarenhet av garantiärenden• Är social, utåtriktad och bra på att bygga relationer.• Arbetar strukturerat, är serviceinriktad och lösningsorienterad.• Har god datorvana (Office-paketet) och behärskar engelska väl.• Innehar B-körkort.• Meriterande om man behärskar språket Mandarin.XPENG offers:An interesting, unique and very varied job at XPENGA job with an incredibly large contact surface both internally and externallyAn attractive salary package incl. pension and with the possibility of a bonusTo be involved in the growth of an existing EV brand in EuropeNext steps:To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.Our Commitment to Diversity and Inclusion:At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.