Customer Service Representative/Call Center

Benefits: Employee discountsFree food & snacksFree uniformsHealth insuranceWe’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES FOR IN PERSON AND OVER THE PHONE INTERACTIONS. Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person. A Little About Us…Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado.

We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Join Our Team! … Here’s Why: Get paid well for doing something fun! Competitive compensation because we like to reward hard work. Advancement opportunities. We constantly are looking for strong individuals to join our leadership team! Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work!Additional benefits.

We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay. We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?Job Description: As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families.

You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience. Primary Responsibilities:

Ability to create relationships with new and existing families that leads to customer loyalty and retentionDemonstrate empathy in your interactions with familiesRegister, schedule, take payments, and problem solve family accountsBe willing and able to provide exceptional customer service in person and by phoneAssist with heavy call volumeEncourage customers to purchase swim lesson packagesWork effectively in a team environment to support achievement of lesson registration goalsMaintain high customer satisfaction ratings based on explicit criteria set by the companyHandle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolutionRecommend additional services to customers by understanding their needsMaintain a clean and safe facility at all timesBoost morale and help maintain a positive work environmentRestock and clean all restrooms and shower/changing areasUnderstand and showcase knowledge in all of our programs and facilitiesAssist with time sensitive projects by deadlines given Provide effective rebuttals to customers who are looking to release their lesson scheduleStay up to date and pass all continual training by the deadlines providedGeneral Qualifications:

Must be at least 17 years oldMust have at least 2 years of customer service experienceMinimum of a high school diplomaAble to exhibit a strong passion for helping othersPossess a strong background in customer serviceProficient in typing; at least 40 WPMAbility to “close the deal” and acquire new families that are interested in our servicesAbility to multi-task, prioritize and manage time effectivelyOpen to coaching and training to increase customer acquisition performanceMust have strong communication skills in person and over the phoneMust be able to showcase the ability to actively listen Must have the ability to adapt and respond to different types of personalities Must always remain professional and courteous with customersWeekends Required A Few Other Things We Look At:

We love people with a positive mindset who are fantastic team playersA strong conversationalist who can be personable and connect with peopleCritical thinkers that can empathize with our families to ensure they have a positive experience with us Someone who is confident, adaptable, ambitious, and an achieverPeople who are committed and reliableSomeone who is teachable, respectful, outgoing, and motivated Individuals who are open to receiving feedback and are always willing to learn