Webcare Agent with German

Undelucram.ro on behalf of:vidaXLWhy vidaXLvidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all to provide the best possible experience for our customers.We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.Join us to growXL!As our Webcare Specialist with German, you will handle customers reviews making sure that customers bad experiences with our brand doesn’t impact our business’ reputation. You are the voice and face of vidaXL for the customers who share their experience with our brand on social media, reviews sites, 3rd party sales channels or any other unrelated websites.You will: Handle reviews (all type) and posts left by our customers on the following channels:Social Media 3rd Party Sales Channels Reviews sites Other (Eg: blogs) Reach out to customers via phone and email. Act as an ambassador of vidaXL with customers. Understand customer’s issues and the root cause generating their bad experience and provide a satisfactory solution. Report regularly to your Team Lead patterns, issues you notice and need improvements for a better experience of our customers. Together with your Team Lead and your team support Channel Management with Webcare related data in order to ensure improvements. We offer:Naturally, you will receive a salary that matches your work experience  23 vacation days per yearMeal ticketsPrivate medical subscription 20% discount on all vidaXL products Vacation vouchersDiscount on ESX SubscriptionOpportunities to develop yourself We ask:Of course, you need to speak English and German fluently to serve our customers as effectively as possible It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team One day/month to work from our office in Cluj-Napoca Conflict resolution and problem-solving ability Customer Service experience Ability to find a balance between keeping both customer and business happy. Analytical thinking for spotting trends and patterns. Why vidaXLvidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leaderJoin us to growXL!Want to join us?We look forward to your application! For more information, contact our Talent Advisor: Ioana Voinea An assessment will be part of our recruitment processAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability