Welcome Host

Salary (Grade 2) - £13.11phHours: 18.75 hours per week, then during our peak period 20 hours per week- permanent contractWorking Pattern: Alternating shifts over 2 weeksEvery other Saturday worked, other days will be worked weekdays.Hours are 9am - 5.30pm and during our peak period 9am - 6pm.Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard .Our epic story is of the Royal Navy, and its impact on Britain and the world. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through those who served on them. As well as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.This Is a Great Opportunity To Join The TeamOur Welcome Hosts are the first point of contact for visitors coming into our site, and you will be part of a large, friendly and diverse team. Positioned at the entrance of our site, our welcome Hosts ensure the safety and security of all visitors, staff and property. Whilst also welcoming, directing and answering enquiries regarding ticketing and our attractions.What You Can BringOur Welcome Hosts are there to ensure our customers feel welcomed, engaged and inspired.This role will be working outside in all weather conditions to greet our customers, so we welcome engaging, self-motivated colleagues who are also able to ensure a friendly whilst efficient customer arrival.SIA trained or willing to be trained.Ability to answer numerous and varied visitor enquiries - Historical and general knowledge an advantage alongside the willingness to learn.Moderate knowledge of Health and Safety and Security requirements and a willingness to learn more.Ability to deliver outstanding customer care.Experience of working under pressure.Experience of communicating and engaging with a wide and varied audience.What We OfferThe opportunity to be part of a friendly and diverse workplace within a unique heritage environment.Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.Enhanced maternity/adoption and paternity pay.Flexible working.Employee Assistance Programme.Free admission to other national museums and attractions within the reciprocal agreement.Discounts at our shops and cafes.Free and discounted tickets for family and friends.A range of other benefits including cycle to workPaid reservist leave.We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Alden Alexander, Visitor Experience Manager, on email Alden.Alexander@NMRN.org.uk.All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Sunday 4th November. The selection processes will be held on site in Portsmouth on 10th November.If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment@nmrn.org.uk for support.This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas