Wellness and Resiliency Manager

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.TaskUs is looking for a Wellness and Resiliency Manager to lead and promote our "Frontline First" approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing.Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We're looking for people who are passionate and have the desire to provide coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles.ResponsibilitiesUnder the guidance of the Senior Manager or Director, oversees end-to-end Wellness and Resiliency function of new or smaller (in FTE), managing a team of life coaches and vendor cliniciansEnsures 24/7 coverage of the site/s and that coaches and clinicians are available and scheduling sessions with teammatesLeads the team by fulfilling assigned leadership and management tasks - coach observations, progress monitoring, data collection and reporting, to name a fewInitiates and leads specific programs, activities and projects assigned by the Senior Manager or Director of Wellness and ResiliencyDesigns and facilitates more advanced (i.e., leadership, customized) wellness sessions, outreach programs and activities that support monthly programmingCollaborates with other professionals, conducts research and utilizes critical thinking skills and knowledge to address client needsProactively checks-in with Leaders and Teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platformsProvides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of EthicsPartners in the creation and implementation of individual action plansEvaluates data and checks in with clients at specific times to help them keep track of their achievement of their set goalsSchedules and conducts regular and consistent individual and group coaching sessions and is assigned more complex coaching issues by the Senior Manager or DirectorCreates and organizes confidential client files including intake and session documentationCollaborates with other professionals and utilizes critical thinking skills and knowledge to address client needsAssesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionalsReports accurate and consistent data following designed processes and using prescribed toolsAttends activities and completes all development programs and training sessions required by the department and the companyRequirementsGraduate of a 4-year college course in Psychology, Social Work, or similar tracks*Minimum 3 years experience in coaching or counselingMinimum 3 years experience leading a teamExcellent interpersonal and leadership skillsHigh level of discretion and confidentialityOutstanding communication skills, with emphasis on listening skillsAbove Average fluency in written and spoken English**A strong desire to help othersFlexibility to work with shifting hoursProficient in office software applicationsPreferred QualificationsCertification in Life CoachingLicensed Psychologist, Guidance Counselor, or PsychometricianMasters Degree in Psychology, Social Work, or similar tracksExperience in and general knowledge of mental health care How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.Req Id: R_2507_10208Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)