Wholesale Account Manager (CPaaS/SMS)

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.Job Overview:The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.Key ResponsibilitiesAccount ManagementManage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operatorsAct as the primary point of contact for assigned wholesale accountsEnsure timely resolution of disputes, billing issues, and service delivery challengesBuild long-term partnerships by providing excellent customer support and proactive communicationBusiness Development & SalesIdentify new wholesale opportunities and onboard global SMS partnersNegotiate commercial agreements (buy/sell rates, traffic commitments, routing terms)Drive revenue growth by increasing traffic exchange and margins on assigned accountsDevelop strategies for competitive pricing and profitable trading in line with company targetsMarket & Commercial AnalysisMonitor A2P SMS market trends, traffic flows, and competitor activitiesAnalyze buying and selling routes to maximize profitability through traffic mixing and optimizationTrack account performance (volumes, margins, quality KPIs) and report to managementOperational & Technical CoordinationCoordinate with the routing/operations team to ensure high-quality SMS deliverySupport fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirementsWork closely with finance to ensure accurate invoicing, timely collections, and dispute managementRequirementsEducation & ExperienceBachelor's degree in Business, Telecommunications, or related field3-5 years of experience in SMS wholesale, carrier relations, or telecom account managementStrong track record in commercial negotiations and managing global accountsSkills & CompetenciesDeep understanding of A2P SMS market dynamics, pricing, and routingExcellent negotiation, communication, and relationship management skillsAnalytical mindset with strong numerical and reporting skillsAbility to work under pressure in a fast-paced, trading-driven environmentFluency in English (additional languages are a plus)