The Winnipeg Football Club is seeking an enthusiastic and fan-focused individual to join our team as a Fan Service and Ticket Sales representative for our Blue Bombers and Valour FC teams. As part of our sports industry, your primary role will be to provide exceptional fan service to our loyal season ticket members and fans while generating revenue through ticket sales. You will be responsible for developing strong relationships with fans by providing information about our teams, ticket packages, and special events.
Additionally, you will play an essential role in ensuring that the game-day experience is top-notch by assisting fans with any issues that may arise.
ResponsibilitiesProvide exceptional service to fans in a fast-paced and dynamic environmentBuild and maintain relationships with fans to encourage repeat sales and referralsRespond to customer inquiries via telephone, email, and social mediaManage and update ticketing systems, including processing orders and issuing refundsMaintain knowledge and understanding of Blue Bombers and Valour FC games, events, promotions, and ticket packages to effectively communicate with fansProcess group sales and assist with the coordination of eventsWork collaboratively with the sales and marketing teams to meet sales targets and generate revenueRequirements1 year of experience in customer service and/or salesStrong interpersonal and communication skillsAbility to work flexible hours, including evenings, weekends, and holidaysExceptional organizational and multitasking skillsA passion for sports and a desire to create a memorable fan experienceProficient in Microsoft Office and ticketing systemsProven ability to work in a team environment and meet sales targetsThe Winnipeg Football Club welcomes applications from qualified individuals from all backgrounds and abilities.
In accordance with accessibility and human rights legislation, the Winnipeg Football Club will provide interview accommodations to qualified job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs should you be a successful candidate for an interview.
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