Workflow Specialists

About RobinRobin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.What will you do as a Workflow Specialist?As a Workflow Specialist within our Legal Managed Services team, you'll be responsible for orchestrating and optimising our contract review operations. You'll ensure smooth workflow distribution, maintain quality standards, and drive operational excellence while supporting a growing team of legal professionals in delivering exceptional service to our clients.Your Day-to-day ResponsibilitiesMonitor, triage and assign incoming tasks across the team using internal platforms and toolsManage resources and distribute workloads fairly to maintain operational efficiencyOptimise legal contract workflows to ensure efficient processing and SLA deliveryIdentify bottlenecks and implement solutions to streamline contract processingCollaborate with stakeholders to ensure smooth workflow integrationDrive continuous improvement initiatives to enhance operational efficiencyMaintain accurate and up-to-date data by regularly entering and verifying billing and operational information in internal systemsTrack recurring patterns in tickets to suggest automation opportunities or product improvementsIdeally, You Should Have The Following QualificationsPrevious experience managing workflow distribution and ticketing systems in a fast-paced environmentUnderstanding of legal contracts Front and or Airtable experience is a huge plus!Experience in project or team coordination, with demonstrated ability to manage multiple priorities and deadlinesStrong organisational and problem-solving skills with exceptional attention to detailProven track record of implementing and optimising operational processesExperience with productivity and workflow management toolsExcellent communication and interpersonal skills for effective team coordinationEnthusiasm for working with new technologies, particularly artificial intelligence and machine learning, with a focus on operational efficiency and automationWhat’s In It For YouSalary: CompetitiveHybrid schedule: We offer a flexible working schedule. Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI!Annual leave: 20 days PTO, in addition to the public holidays observed in UK.What’s it like working at Robin?Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.Diversity, Equity and Inclusion at RobinWe are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.