Job ResponsibilityTo coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to relevant department. Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office. Attend to prospects in a one-to-one consultation, either through online or offline channel, in a knowledgeable and professional manner. Support Marketing team during non-peak period. Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information. Liaising and building relationships with partners on behalf of the business.
Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline. Communicate closely with internal or external parties to ensure efficient daily operations are well coordinate to meet the target. Able to perform company assignments, ad-hoc functions, and related duties as and when required. Preferable able to read and speak Mandarin and English. Job RequirementsPreferable able to read and speak Mandarin and English. Previous experience in a customer service position is highly desirable.
More than 2 years of experience in either customer service or banking or visa related industry is an advantage. Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan. Possess own transport to travel around different locations. Efficiency in the administration of documents is required. Good use of MS office â Word, Excel, Outlook, and PowerPoint. Sufficient technical knowledge in online and offline applications for video and social marketing. Ability to manage changing priorities with a flexible approach.
Ability to liaise with stakeholders of all levels of seniority. Strong integrity, commitment and maintain a high level of confidentialityAble to perform company assignments, ad-hoc functions, and related duties as and when required. Preferable able to read and speak Mandarin and English. Job BenefitsBasic + Commission providedTransport allowancePerformance bonusUniform providedCompany phoneCompany laptop
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