ZAIN2051 - Direct Sales Customer Service Representative-Najaf

Role PurposeZain Iraq is actively recruiting to hire Customer Service Representative, who are responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets about sales or information on products/services.ResponsibilitiesUnderstand and participate in the development of the Direct Sales Strategy and plans and participate in the achievement of objectives and targetsImplement and suggest improvements for the Direct Sales Department policies and proceduresProvide direction to the follow-up teams in performing all team functions including development, implementation and continuous improvement of all the tasksManage an open channel with different departments to facilitate and accelerate the workflow of activitiesMonitor provisioning of technical support to all outlets/lateness in installations/refunds requests generated from the customer service representatives to ensure achievement of activities as per set SLAsMonitor re-activation of accounts / update account status with billing and collection control and provide technical support according to needsMonitor provisioning of new outlet needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient launching and operationsRecommend locations for potential new outlets in the region based on market studies and research to grow businessOversee the design of new outlets to ensure efficiency in space usage and consistency of Zain IQ brand image in coordination with corporate communication Collect different reports from all the outlets, review and provide recommendations as neededEducation, Experience and CompetenciesBachelor’s degree in a business administration-related field or equivalentExperienceUp to 2 years of experience in related fieldCompetenciesBehaviouralServing our Customers Achievement Driven Information Seeking Relationship Building TechnicalOral CommunicationWritten CommunicationManaging Information Technology ApplicationIT User Support Sales ManagementDEI CompetencyCourage to EngageAddressing BiasAllyshipAbout Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):Resume/CVHighest Education Qualification