At ZF LIFETEC, we save lives through cutting-edge technology. With over 60 years of automotive safety innovation, we blend start-up agility with corporate stability to drive meaningful impact worldwide. Operating across 51 locations in 22 countries, our global presence amplifies our mission to make roads safer and save lives. Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark industry-leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.
**The ZF LIFETEC plant is located in Lourdes, Colon**Your TasksLead of Customer Quality Customer to handle customer claims and perform Problem Solving Resolution Management Review according to ISO 9001/IATF 16949 standardsDrive compliance with quality management systems standards (ISO 9001, IATF 16949, VDA, etc. ) and customer specific requirementsLead problem solving resolution techniques and tools as 8D's, A3's, Is - Is not, 5W's - 2H's, Ishikawas, 5 Why's - 3 Legged, etc. . . is a must. Lead compliance with customer quality certifications (e. g. : GM BIQS, Ford MSA, VW Formel Q, BWM Requalification of product and processes, etc.
)Black Belt certification is highly desirable (extra bonus). Lead External and Internal quality management system and process audit management (ISO 9001, IATF 16949, VDA, LPA, etc. ) and customer specific requirements. Responsible of On time response to all customer claims by following Fast Response methodology (containment
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