Client Success Manager (Startup)

A fintech innovator is seeking a Client Success Manager to lead customer operations in Japan. This role combines client relationship management with financial data analysis, reporting directly to the CEO. The position offers an exceptional opportunity to shape the success of a cutting-edge, AI-based platform. Responsibilities:

Lead the client support team and develop onboarding strategies for new customersDrive client satisfaction by managing relationships with major financial institutions and ensuring successful platform adoptionCollaborate with the development team to resolve data requirements and optimize client workflowsDesign and deliver training programs to maximize platform utilization and client successOversee process improvements to enhance operational efficiencyQualificationsProven expertise in financial data analysis, ideally fund accounting or investment analysisStrong proficiency with Excel and data analysis toolsDemonstrated experience in managing client relationships