Jewelry Administration Staff

[Roles & Responsibilities]Taking care of repair requests for Jewelry brands, related administrative work, and take telephone inquiries: 1) Repair reception (including light work such as input, inspection, shipping)2) Telephone and Email inquiries: Contents of calls and emails: 1) Inquiries about our brands (Jewelry and Watches), (e. g. Product inquiries, online purchase inquiries, repair-related inquiries, etc. ), 2) In-house contact point for after-sales service. Incoming features: 1) Incoming calls from end users, directly managed stores, and wholesale clients, 2) Respond to customer complaints. [Required skills]Having sufficient administrative experience and the processing skills, as well as high PC skills (Excel skills required).

Must be able to touch-type to operate the screen while answering the phone. Experience of handling jewelry or luxury watches (experience in jewelry inspection and GG certification are especially welcome). English language skills (reading and writing). Experience in customer service (experience in luxury consumer goods, including jewelry and watches, is especially welcome). A thorough understanding of compliance and the ability to respond in accordance with the rules. Those who are accustomed to careful work such as precision machinery or jewelry. [The type of person we are looking for]Be cheerful, cooperative, and not afraid.

Possess a positive attitude toward work. Those who can respond flexibly because there are many irregular cases. Experienced in handling delicate and sensitive products. 業務内容：宝飾ブランドにおける修理受付業務とそれに付随する事務作業及び、電話問合せ対応修理受付（入力、検品、出荷など軽作業含む）電話問合せ メール問い合わせ入電、メールの内容：弊社 取扱ブランドの宝飾品に関する問合せ窓口（製品問い合わせ、修理関連問い合わせ、オンライン購入に関する問い合わせ等）アフターセールスサービスにおける社内外問合せ窓口入電の特徴：店舗、エンドユーザーより入電クレーム一時応対にも対応いただきます【求めるスキル】 事務経験豊富な方、事務処理能力およびPCスキル高い方（※エクセルスキル要）ブラインドタッチが可能であること（電話を受けながら、画面操作を行う為）宝飾品または高級時計などの取扱経験のある方。（宝飾品の検品、GGの資格所持者は特に歓迎）英語力（読み書き）接客・販売経験など、お客様対応経験を持つこと（宝飾・時計含む高級消費財での経験は特に歓迎）コンプライアンスについて十分な理解があり、ルールに沿った対応が出来ること精密機械や宝飾品など慎重な作業に慣れている方【求める人物像】明るく、協調性があり、物怖じしないこと積極性に業務に取り組む姿勢があることイレギュラーケースが多くあるため、臨機応変な対応ができる方慎重で繊細な製品の扱いに慣れている方