15-Month Contract - Senior Logistics Services Representative

Now Brewing – 15-Month Contract - Senior Logistics Services Representative (Remote – Canada)! #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.The Canadian Supply Chain & Operations (SCO) team is dedicated to supporting our coffeehouses in delivering the highest level of service and creating exceptional experiences for our partners and customers. Our team plays a critical role in ensuring that the right products reach the right place at the right time, with excellence, care and efficiency.In this role you will directly contribute to Starbucks’ success by ensuring high levels of account support for order management, order recovery, and achieving optimum profitability. You will provide important insights and identify trends through monthly scorecards presented to leadership and model the mission and values and provide support to your first team.As a Senior Logistics Services Representative You Will Order Management & Issue ResolutionProcess, monitor and track manual and electronic orders, troubleshooting operational and systemic issues to ensure timely delivery. Customer Solutions & SupportProvide proactive solutions and options to customers while maintaining strong relationships through world-class service. Cross-Functional CollaborationPartner with distribution, transportation, forecasting, and planning teams to meet customer expectations for fulfillment and delivery. Returns, Credits & ClaimsResearch and process credits, returns, and freight claims promptly to ensure accurate billing and profitability. Inventory & Shipment AnalysisEvaluate inventory availability and inbound shipment timing, making quick decisions to resolve order challenges. Performance Monitoring & ReportingPull data from business intelligence tools to analyze service performance, identify gaps, and present monthly scorecards to leadership. Error Management & EscalationMonitor and resolve service failures (e.g., backorders, cancellations, freight incidents) and escalate systemic issues for improvement. Continuous Improvement & AdvocacyParticipate in cross-functional projects, stay current on product updates, pricing, and promotions. Team Scheduling & Administrative SupportCreate daily coverage reports, schedule team and prepare meeting agendas to ensure operational efficiency.We’d Love To Hear From People With5+ years customer service experience in a call center or customer contact center environment1+ year of experience with data analysis and trending with recommendations for service improvements2+ years operational experience in the manufacturing or distribution industry2+ years experience in retail, foodservice, hospitality, beverage, and/or consumer productsRequired Knowledge, Skills And AbilitiesAbility to communicate clearly and concisely, both orally and in writing Proven ability to balance multiple priorities and meet deadlines in a fast paced and changing environmentAbility to deliver customer satisfaction, which results in higher revenue and improve OIAbility to work independently and as part of a teamAttention to detailAbility to gain product and technical knowledgeDemonstrated advanced skills in Microsoft Word, Excel and PowerPointAbility to analyze and diagnose problems and provide solutionsCompensation & BenefitsThe typical hiring range for this position is $25.96 - $35,33 CAD hourly. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity.From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.Join us and inspire with every cup. Apply today!At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks’ collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation