Collections & Recoveries Officer

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe job holder will primarily be responsible to manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts before they deteriorate further into delinquency. Job Description Agree collections targets on a monthly basis with the team leader in line with portfolio and product targets as communicated by management. Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection agent.

Use the appropriate collection scripts and other tools available to verify client identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the bank and the customer. For more complex accounts, analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (eg. Account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account.

These recommendations need to be aligned to the requirements as outlined in the Forbearance policy. If no solution can be negotiated, calls must be escalated to the team leader for assistance. Update the appropriate system upon completion of the negotiation with the customer to indicate the agreement reached with the customer in terms of the collections option that will be implemented. EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)