Account Management Officer

About Us:KPMG Jamaica's delivery center, Jamaica Extended Support Services (JESS), provides back office support to KPMG United States. We are expanding our operations to support the Account Management process area.Job Summary:Join our team as a JESS Account Management Officer, responsible for performing various operational tasks to support active client engagement teams. You will work closely with Client stakeholders to ensure compliance with mandated policies and procedures. Key Responsibilities:Facilitate engagement resource background checks and track progress.Manage resources' information in the Vendor Management System (VMS).Create and format financial reports as requested.Submit and track invoices in VMS, reconcile AR reports, and resolve outstanding invoices.Maintain and manage documents for easy access and record keeping.Participate in internal peer reviews and quality audits.Assist with cross-training new team members.Collaborate on administrative tasks and process manual updates.Perform other duties as assigned. Education/Experience:Bachelor's Degree in Business Administration, Finance, Human Resources, or related field.Minimum of two years' experience in business-related areas such as Finance, General Business Operations, or Account Management.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Experience with Customer Relationship Databases and Collaboration/SharePoint tools preferred. Competencies:Strong communication skills, both verbal and written.Commitment to excellent customer service.Ability to collaborate and work effectively in a team.Effective stakeholder management.Data gathering and analysis skills.Drive for quality and process improvement.Administrative support proficiency. Special Conditions:Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needsExpected to work in a fast-paced team environment.Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.May be required to work extended hours periodically or on public holidays. Apply Now: Join us in delivering exceptional support and driving operational excellence. Submit your application today!We thank all interested applicants however, only shortlisted candidates will be contacted.Learn more about K-JESS here: K-JESS Homepage© 2025 KPMG, a Jamaican partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.