Account Manager

Company Description Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 employees dedicated to delivering exceptional customer experiences. The company offers a diverse range of customized services such as call center operations, inbound and outbound support, and back-office solutions to meet client needs. Aura Communication is known for its flexible, high-quality customer support solutions, emphasizing inbound customer care, sales, marketing, and technical support. We are driven by a dynamic and innovative spirit that fosters professional growth and client satisfaction. Role Description This is a full-time remote role for a Seller Account Manager. The responsibilities include building and maintaining strong relationships with seller clients, managing their accounts effectively, and ensuring a seamless onboarding process. The role also encompasses monitoring seller performance, analyzing data to identify growth opportunities, and delivering strategic insights to improve their success on the platform. Additionally, the Seller Account Manager will collaborate with internal teams to address sellers' concerns and ensure satisfaction. Qualifications Proven skills in Client Relationship Management, Account Management, and Conflict ResolutionProficiency in Data Analysis, Market Research, and Strategic PlanningExperience in Sales Strategies, Business Development, and Customer RetentionStrong Communication, Negotiation, and Problem-Solving skillsAbility to work independently, remotely, and manage multiple tasks effectivelyProficient in CRM tools, Excel, and data management systemsPrevious experience in BPO or e-commerce industries is a plusBachelor’s degree in Business Administration, Marketing, or a related field preferred