Account Manager

🚀 Account Manager (Strategic IT Sales) $110k + uncapped commissions | Award-Winning MSP (based in Parramatta)Are You a Tech Looking to Move Into Sales?If you’re an L1 or L2 technician who loves talking to clients, has a knack for explaining technical concepts in a way people actually understand, and wants more influence on client outcomes, this could be your next step.Do you enjoy building relationships? Do you see yourself advising clients, shaping their technology roadmaps, and earning commission along the way?This is your pathway into a Technical Account Manager role where your technical background becomes a superpower, not something you leave behind.About the CompanyThis Sydney-based Managed Services Provider has been recognised as one of Australia’s Top 50 MSPs for six consecutive years. They’re known for blending technical excellence with sharp business acumen to help mid-market clients treat IT as a competitive advantage, not just a support function.The OpportunityThis isn’t a traditional sales job, it’s a transition pathway for a tech who wants more impact, more client interaction, and more control over outcomes.You’ll become the strategic face of client relationships, owning a portfolio of established accounts, guiding their IT strategy, and influencing real business decisions. It’s ideal for someone who wants to move beyond the tools, step into a more commercial role, and be rewarded for driving client success and growth.What You’ll DoBuild strong relationships with your portfolio of clients, becoming their go-to advisor.Guide IT strategy by developing technology roadmaps aligned to business goals.Lead Quarterly Business Reviews (QBRs) with key stakeholders.Reframe client thinking and translate technical solutions into business value.Identify whitespace, create upsell opportunities, and drive account growth.Own revenue targets — with commissions that reward strong performance.What You BringYou don’t need years of sales experience. You need:1–3 years as an L1 or L2 technician, service desk analyst, field tech, or similar.Confidence speaking with clients and explaining technical concepts clearly.Curiosity about business, commercial outcomes, and the “why” behind technology.Strong people skills & you enjoy helping clients solve problems.Ability to think strategically rather than staying “in the weeds.”A self-starter mindset with the drive to move into a client-facing career.Sydney-based with full Australian working rights and a driver’s licence.Why This Role Is DifferentCareer Pivot: Purpose-built for techs wanting to step into sales or account management.Autonomy: Manage your accounts like your own business unit.Influence: Shape client strategy and play a key role in retention & growth.Growth Path: Certifications provided — and a clear pathway into senior AM or strategic consulting roles as the business scales.Recognition: Join a high-performance culture where results and effort are genuinely rewarded.