Account Manager (eCommerce D2C Agency)

Account Manager — Full-Service E-Commerce AgencyLocation: Fully Remote (Any Time Zone)Reports To: COOCompensation: Competitive (base + performance bonuses)About Reach RealmReach Realm is a full-service e-commerce agency working with ambitious 7–8 figure DTC brands. We run the full growth engine: paid acquisition, retention marketing, creative, and conversion optimization.You won’t be babysitting low-value clients or random one-off projects.You’ll own relationships and outcomes for a focused portfolio of serious brands, with clear processes, support from senior operators, and room to grow into a higher-leverage role.We invest heavily in training: structured onboarding, shadowing QBRs, internal playbooks, and direct access to experienced performance, lifecycle, and CRO specialists. This is a role that builds real “career capital” in e-commerce - inside Reach Realm and for whatever you do next.What You'll DoOwn Client SuccessOwn relationships for ~10 high-value e-commerce accounts.Build account plans that drive retention, expansion, and LTV.Spot problems early and lead clients through solutions.Track LTV, retention metrics, and revenue impact across acquisition and retention.Run Strategic QBRsLead quarterly reviews with founders/CMOs that drive decisions.Present clear, narrative insights—not metric dumps.Leave every call with agreed actions, owners, and timelines, then follow through.Orchestrate DeliveryCoordinate across paid media, email/SMS, creative, and dev teams.Write clear briefs; manage budgets, timelines, and scope.Ship projects on time with minimal back-and-forth and rework.Drive ExpansionMaintain a pipeline of qualified upsell opportunities.Package offers that solve real problems and create ROI.Close expansions with support from leadership; your wins directly impact your comp.Build AdvocacyTurn happy clients into case studies, testimonials, and referrals.Run NPS / satisfaction check-ins and resolve issues fast.What We're Looking ForExperience3+ years in client-facing account management (agency or brand).Background in retention marketing OR paid acquisition (both ideal).Evidence of client retention and expansion wins (with numbers).Experience managing deliverables across multiple teams and channels.SkillsCan run strategic conversations with C-level stakeholders.Fluent in core e-commerce metrics: CAC, LTV, ROAS, MER, email % of revenue.Can scope projects, set boundaries, and prevent scope creep.Clear written communication—structured, concise, easy to act on.Proactive problem-spotter and simplifier, not a reactive firefighter.Must-HavesOwnership mindset: you treat accounts like your own business.Low ego, high standards; comfortable with feedback both ways.Strong cross-functional coordination and follow-through.Ability to prioritize when everything feels urgent.Why Join Reach RealmSerious Brands: Work with established, growing e-commerce brands that actually have traffic, data, and budgets.Performance-Based Upside: Competitive base + bonuses tied to retention and expansion, not just hours worked.Real Training & Mentorship: Direct access to top e-commerce marketers, structured onboarding, and battle-tested playbooks for acquisition and retention.Strong Processes, Not Chaos: Clear frameworks for QBRs, planning, briefs, and reporting so you can focus on judgment and leadership—not reinventing basics.Clear Growth Path: AM → Senior AM → Director based on performance, scope, and impact—not politics. Your work will be visible.Career Capital: The brands, skill set, and portfolio you build here make you highly attractive in the wider market—many people who perform well with us go on to roles with multiples of the average local salary.True Remote: Work from anywhere with reasonable overlap for key client and internal calls.High-Trust Environment: We care about results, reliability, and client outcomes—not screen time.If you want to work with sharp e-commerce operators, own real responsibility, and materially increase your value as an account leader, this role is built for that.