Account Manager

About Act‑3DAct‑3D is the developer of Lumion, a world-leading real-time 3D rendering tool used by hundreds of thousands of architects, designers, and visualization professionals in over 180 countries. Our mission is to make beautiful, high-impact visualizations accessible and fast—so that every designer can communicate ideas with clarity, emotion, and confidence.With a growing global presence and expanding product suite, we’re scaling our commercial organization to drive deeper engagement with customers and partners. The Account Manager role is central to this mission.Role OverviewAs an Account Manager, you will be the trusted advisor for a portfolio of customers and partners across key regions. Your focus will be on building long-term relationships, expanding adoption of Lumion across organizations, and driving revenue growth through upsell, cross-sell, and retention strategies.You will work closely with the Sales Director and collaborate cross-functionally with marketing, product, support, and channel teams. This role blends strategic account planning with hands-on execution and customer care.Key ResponsibilitiesCustomer Relationship ManagementManage a portfolio of direct and indirect accounts, ensuring high engagement, satisfaction, and loyalty.Conduct regular check-ins, demos, and reviews to understand customer goals and usage patterns.Act as the voice of the customer internally—advocating for feedback, feature requests, and new use cases.Revenue Growth & Account ExpansionIdentify upsell, cross-sell, and renewal opportunities within existing accounts.Collaborate with the Sales Director on tailored commercial offers and long-term account plans.Support pipeline development through warm leads, referrals, and regional campaigns.Partner & Channel CoordinationMaintain strong relationships with assigned channel partners and resellers.Ensure partners are aligned with account strategies, pricing, and support frameworks.Monitor indirect account activity and intervene when needed to drive growth or retention.Reporting & ForecastingMaintain accurate CRM records (e.g., HubSpot or Salesforce) and forecasting across all accounts.Track account health metrics, usage data, and renewal timelines to manage risk and opportunity.Support quarterly business reviews (QBRs) and account strategy sessions with leadership.Candidate Profile3–5 years of experience in account management, customer success, or B2B sales—ideally in software, SaaS, or design/visualization tools.Strong relationship-builder and communicator, able to engage technical and creative stakeholders.Commercially minded with a structured approach to growing accounts and closing opportunities.Proactive and organized: able to manage multiple accounts, follow up systematically, and meet deadlines.Experience working with channel or distribution partners is a plus.Comfortable with CRM systems and account reporting tools.Bonus:Familiarity with the AEC industry, 3D visualization, or design software is a strong advantage.Multilingual capabilities (e.g., Dutch, German, French, Spanish) are highly valuedWhat We Offer:Attractive salary and bonus structure.Full-time contract.Flexible working hours (including working from home Wednesdays).30 vacation days per year.20 workation days to work remotely from anywhere.Free lunch and office gym.Work in an enthusiastic, international team.Friendly note:Please do not make use of this vacancy as an acquisition opportunity.