Account Manager

About The RoleWe Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands.Our Account Management teams are a critical pillar of We Are Social, acting as the primary owners and strategic relationship leads for a client portfolio. As an Account Manager, you are tasked with driving client value and growth by overseeing the complete delivery of our core service areas: Consultancy, Strategy, and Engagement. You are the primary client contact, responsible for building strong, trust-based relationships, proactively understanding their needs, and ensuring overall satisfaction and account retention.Your role centers on end-to-end management and flawless execution. You must take full ownership of your accounts, effectively managing project workflow, scope, resources, and guiding any supporting junior team members. You are expected to conduct business in a proactive manner, maintaining exceptional attention to detail and accuracy in all communications and financial tracking, ensuring all deliverables consistently align with the client's strategic objectives.We do expect you to keep abreast of the industry and consume a wide variety of social media looking for emerging trends and best practices, educating not only your own team but also the wider team here at We Are Social.Your Key Responsibilities Will IncludeManagement, coordination and execution of projects. Provide strategic inputs on all BD initiativesBuild and nurture strong working relationships with internal and external stakeholders.Identify growth opportunities that align with the Agency's vision and goalsProject planning and executionExternal/Internal communication and Stakeholder ManagementAdministrative process management Industry and agency business understandingMarketing & PRNew business lead generation and conversionFinancial managementGrowth strategy - executionCross-functional teamwork and excellenceRequirementsHas experience working in an agencyAbility to perform under stress to meet deadlines while still maintaining a high standard of outputExperience owning and managing senior client relationshipsAbility to jump from the creative side of marketing to the analytical side, able to demonstrate why their ideas are analytically soundUnderstand the social media universeExcellent verbal and written communication skills Ability to work individually on a project or in a team environmentOutstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlinesAbility to communicate results to management in a fast-paced environmentAttention to detail and organisation skills is a mustFluent in Thai and English.HUSTLER SpiritBenefitsWork with the best of the best in industryOpportunity to work with global brandsOpportunities to go abroad field trip to advance on your careerExtra Performance BonusGroup Health insurance