Admin/Data Entry Specialist

Job Position: Admin/Data Entry Specialist (aka Admin 1 - Data Entry)Pay Rate: $16.60/hrShift: M- F 9 AM - 6 PM CST (40 hrs./ week)Location: Work from home (may need to go in-office if needed) / Chicago, IL 60601Essential Duties And Responsibilities Answer incoming calls from consumers including the general public, prospective enrollees and peopleassisting enrollees or acting on their behalf in accordance with all performance standards, policy andprocedures, and protocols including but not limited to the confidentiality and privacy policies. Data Entry Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements High school diploma or GED required 6 months + of relevant professional experience required, or equivalent combination of education and experience.AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.