Administrative Assistant (Remote)

Position Type: Full TimeDepartment: Patient Support ProgramWork Location: CanadaWork Arrangement: RemoteWork Hours: Monday to Friday 9 am - 5pmTravel Required: NoA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.Come and join our team! But first, let us tell you why we love working here:We are 100% Canadian with locations across the countryState-of-the-art facilities to provide high-quality products and servicesThe opportunity to be a part of a winning, high-performing teamCollaborative, engaging workplace culture – we are passionate about our people!Flexible working environment that promotes a healthy work-life balanceDiverse and inclusive culture where your talent and commitment to excellence is welcomed and valuedHigh-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the yearThe Opportunity:The Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.A Day in the Life (What you will do here):Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative dutiesEnsuring complete and high-quality data entry into our database systems.Providing effective and timely management of inbound calls, faxes, and email communication.Executing other ad-hoc administrative duties, as they are assigned.Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.Engage in and manage email, phone, and fax correspondence.Prepare and send out Program document and materials and work collaboratively with the internal and external team to complete a variety of administrative duties. Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.Maintain program data accuracy through review of program documentation for completeness and consistency.Work Hours: Monday to Friday 9 am - 5pm with flexibility between 12-8pmOther duties as assigned by your managerWhat you need to ensure you are set up for success:Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration servicesBilingualism (English and French) is an assetExperience working with Patient Support Programs or in a medical setting is considered a strong assetExcellent verbal and written communication, listening, and customer service skillsAccurately inputting information into various paper and electronic formsAbility to learn quickly, adapt, and multi-task in a fast-paced and changing environmentHigh level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databasesTyping skills and ability to be a strong functional user of various computer-based programsStrong organizational skills with the ability to cope with changing prioritiesSelf-directed individual who can work independently with minimal supervisionAdheres to confidentiality policy when handling and managing patient data and informationProactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services What makes you a great fit for this team: Your commitment to providing a high level of service to your internal and external clients.You are highly adaptable with a track record of success during times of growth and organizational change.You have a proven track record of developing trust and influence at multiple levels.You demonstrate an impactful and candid communication style.You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.Why join Sentrex?We value our employees! Our permanent full-time employees are provided with a:Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being!)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life InsuranceEmployee & Family Assistance ProgramRRSP Matching ProgramSentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!Accommodations can be made available upon request for those candidates taking part in the selection process.