Administrative Executive (10-month contract), OAFA

ResponsibilitiesThis position is for Office of Admissions and Financial Assistance.Design and produce graphic and social media materials to raise awareness of financial assistance schemes and application processes.Co-support the Manager in implementing the HOMES process for means-testing and eligibility verification.Manage the end-to-end FA application process — from application submission, evaluation, and award recommendation to disbursement.Collaborate with FA Managers and Verifiers to ensure applicants' eligibility submissions and reviews are completed within five weeks of application.Assist in reviewing applications for bursaries and study awards, providing appropriate award recommendations.Guide students in completing their applications and resolving issues related to eligibility assessment.Respond to enquiries received via the Centre's mailbox in a timely and professional manner.Support full-time staff in coordinating award activities and student-related financial aid events.Follow up on consents for foreigners' scholarship applications.Assist with other Centre operations and administrative duties as assigned.QualificationsA Diploma or Degree with at least one year of relevant administrative experience, preferably within the education sector.Demonstrated experience in the implementation of operational or process improvement initiatives will be an advantage.Proficient in Microsoft Office applications, Adobe Acrobat, and Canva.Experience managing social media platforms and creating content for digital channels is preferred.Possess strong interpersonal and communication skills, both written and verbal.Confident in delivering presentations and engaging with diverse stakeholders.Adaptable and resourceful in managing dynamic situations.Able to work effectively both independently and as part of a team.Meticulous, with strong attention to detail and accuracy.Other InformationCandidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.